How It Works

Buying a Rug has never been easier!

Here are at The Rug Store Hong Kong, we value nothing more than your satisfaction and convenience.

This means that our purchasing process is very easy and we give you a risk free purchase.

We have a wide variety of payment methods, Apple Pay, PayPal, Credit Card, Bank Transfer or Cash On Delivery (Hong Kong Only).

So how do you go about purchasing your dream rug?

You choose a rug and size that fits your needs and pleases your eyes, can't find the perfect one? Get in touch with us, we'll definitely have something for you. If you would like to further discuss anything about the carpet, don't hesitate to contact us, we promise we'll get back to you ASAP.
You choose a payment method that fits you the best, for Cash on Delivery and Bank Transfer, Get in touch with us. Cash on Delivery is only available in Hong Kong as we are Hong Kong based.
Just hold on tight while we send you the rug or bring it you ourselves in Hong Kong. After we ship your rug which is usually in 1-2 days, we will send you a tracking code to track your precious carpet. Normally, you will receive your carpet in 1-2 weeks.
You receive your rug and it looks magnificent! But let's say for some reason you don't like it :( doesn't matter, we'll gladly take it back at no cost and send/bring you another one.
You become a loyal customer of The Rug Store Hong Kong, you share your wonderful experience with all your friends and write a review on Facebook and Instagram on our official page :)

This is the simple and risk free process of buying a rug. Communication is key so always ask us if you have any inquiries. Happy Purchasing!